Customers hold the right to return a product for a full refund if we are notified within 30 days of delivery.
If a product is delivered in a defective or damaged condition, please contact us immediately with details of your order.
We can be reached at: info@qubeaudio.co.uk
To be eligible for a return, the item must be in the same condition that you received it. It must also be in the original packaging.
Please note, the cost of return delivery is to be paid by the customer. This will be reimbursed if the item is shown to be faulty.
Replacements and refunds
Once your return is received and inspected, we will send an email to notify you that we have processed your return. If returned within the 30-day period, your refund will be processed and a credit will be applied to your credit card or original method of payment.
Our first course of action for faulty items is to replace them like-for-like. If this is not possible, a full refund will be considered as an alternative.
Shipping
The customer is responsible for paying return shipping costs. Shipping costs are non-refundable unless a product is proven to be damaged or faulty upon delivery.
It is recommended that items should be returned using a trackable shipping service in case the item goes missing en route.
